Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, Pikaia Pilates
“you”, “the user” refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
(a) Lawfulness, fairness and transparency,
(b) Purpose limitation,
(c) Data minimisation,
(e) Storage limitation,
(f) Integrity and confidence,
Processing of your personal data
How do we collect your information?
We may collect information directly when we interact with you including in person, by phone, by email, or via this website. We might also receive information from Third Parties including other business referrers and some partner companies.
Why do we collect your information?
We collect information in order to carry out our work. We will always have a lawful purpose for any information we collect and we will let you know that purpose at the time of collection or shortly afterwards.
What information do we collect?
The information we collect may include:
- email address
- telephone number
- bank account details (e.g. from payments)
- credit card details (e.g. from payments)
- age/gender/date of birth (if relevant to our services)
How do we use your information?
Your information is used to:
- provide services to you and your business
- inform you about our services
- process payments received from you
- for administrative purposes
- enable record keeping (including feedback)
- comply with a legal requirement
We might contact you with service updates and/or marketing content, via your preferred means of communication. Our aim is to avoid sending you unwanted communications.
Do we share your information with third parties?
We will NEVER sell your information. We might sometimes share your information with selected Third Parties, who we partner with work with deliver our business purposes. In our contracts with these Third Parties we require them to comply with data protection laws.
If required by law, we would share your information with the appropriate persons.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Read more about the cookies we use here.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.
Our EMS provider is mailchimp. We hold the following information about you within our EMS system;
Subscription time & date
Resources & further information
- Overview of the GDPR – General Data Protection Regulation
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Small business GDPR policy template